Warehouse Pickup & Delivery Returns
This page covers the specific process for returning a product through our warehouse pickup/delivery area. For our general refund, exchange and shipping terms, see our Refund Policy page (floricodesign.com/refund-policy).
Return & Refund Terms
There is a 20% restocking fee for all qualified return product. Florico Design will accept returns on unopened, undamaged products only.
First, please bring the product to our warehouse pickup/delivery area for inspection. Remember to bring your Sales Order/Delivery Order number. This information is necessary to proceed with your request. After the product inspection our front office will determine eligibility for return/refund/exchange and will contact you with the next steps.
Claims for concealed damage or missing items must be reported along with pictures in the original packaging within 30 days of receipt.
Send to [email protected]
ABSOLUTELY NO RETURNS ON ALL ASSEMBLED CABINETS.
What Qualifies for a Return
To qualify for a return, product must be unopened, unassembled, and in its original packaging with all original labels and hardware intact. Cabinetry that has been assembled, installed, cut, drilled, or otherwise modified cannot be returned under any circumstances, since it can no longer be resold as new.
Special-order items, custom finishes, and made-to-order cabinetry are final sale and are not eligible for return or refund unless the item arrives damaged or does not match what was ordered.
How Refunds Are Issued
Once a returned item passes warehouse inspection and is approved, refunds are issued to the original form of payment, minus the 20% restocking fee described above. Please allow 7-10 business days for the refund to appear on your statement after approval, depending on your card issuer or bank.
If a return is denied during inspection (for example, the item shows signs of assembly, use, or damage not caused by shipping), our front office will contact you directly to explain the decision and discuss options before the item is shipped back or discarded.
Exchanges
If you need a different size, finish or configuration than what you ordered, contact our front office before starting a return - in many cases we can arrange a direct exchange, which avoids the restocking fee that applies to a straight return. Exchanges are subject to the same unopened, undamaged condition requirements as returns.